SHIPPING & DELIVERY

Shipping Policy

This Shipping Policy explains the shipping options currently available for eligible United States orders placed through doutergas.com, together with information about fulfillment, tracking, delivery issues, and returns.

01 · U.S. SHIPPING AT A GLANCE

Simple Shipping Options

02 · SHIPPING DESTINATION

United States Shipping

The shipping methods and charges listed in this policy apply to eligible orders shipped to supported addresses within the United States. The shipping option actually available for an order will be displayed at checkout before payment is completed.

03 · SHIPPING METHODS & FEES

Current U.S. Shipping Rates

Please review the shipping method and final shipping charge shown at checkout before completing your purchase.

04 · ORDER PROCESSING

Preparing Your Order

Orders are prepared for shipment after successful payment confirmation and any necessary order verification. Processing may include order review, product preparation, quality checks, and packaging.

Order processing time is separate from carrier transit time. Any applicable processing or delivery estimate presented during the purchase process should be considered separately from the shipping charge.

05 · DELIVERY

Delivery Estimates

Delivery time may vary according to the selected shipping method, destination, carrier operations, and other delivery conditions. Where an estimated delivery period is provided during checkout or order processing, it is an estimate rather than a guaranteed delivery date.

Weather conditions, holidays, transportation disruptions, carrier delays, destination restrictions, or other circumstances may affect actual delivery.

06 · FULFILLMENT & SHIPPING ORIGIN

How Orders Are Fulfilled

Orders may be prepared and dispatched through fulfillment or logistics facilities used for order processing. The physical shipping origin may differ from the registered business address of Inner Mongolia Wangyi Technology Co., Ltd.

07 · ORDER TRACKING

Track Your Shipment

Where tracking is available, tracking information can be used to follow the shipment after dispatch. Tracking may require some time to update after the carrier receives the package.

If tracking has not updated for an extended period or the shipment is significantly delayed, please contact Doutergas Customer Care at service@doutergas.com and provide your order number and available tracking information.

08 · DELAYED SHIPMENTS

If Your Order Is Delayed

If your order is significantly beyond the applicable estimated delivery period, please contact us at service@doutergas.com. We will review the available shipping information and, where appropriate, work with the relevant carrier or logistics provider to investigate the shipment and determine a reasonable next step.

09 · LOST OR MISSING PACKAGES

Package Cannot Be Located?

If a shipment appears to be lost, please contact us so we can review the available tracking and delivery information.

If carrier tracking shows “Delivered” but you cannot locate the package, please first check the delivery area, household members, reception area, and other appropriate safe locations. If the package is still missing, contact us for further assistance. A claim will not be rejected solely because the carrier status shows “Delivered.”

10 · DAMAGED OR INCORRECT DELIVERY

Report a Delivery Problem

Please inspect your order after delivery. If a laundry basket or other product arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, contact us and provide your order information together with clear photos or videos where relevant.

After review, Doutergas will provide an appropriate replacement, refund, return, or other reasonable solution in accordance with the applicable Return & Refund Policy, without additional approved return-shipping cost to the customer for a merchant-side issue.

11 · DELIVERY ADDRESS

Please Check Your Shipping Information

Customers should provide complete and accurate delivery information when placing an order.

If you notice an address error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once processing, fulfillment, or shipment has begun.

12 · 180 DAYS FREE RETURN

Return Support After Delivery

The United States shipping options shown above include 180 Days Free Return. Eligible purchases may qualify for a return request within 180 calendar days after confirmed delivery, subject to the conditions of the Doutergas Return & Refund Policy.

To use the applicable free-return arrangement, customers should first obtain return authorization and follow the return method provided or authorized by Customer Care before sending the product back.

13 · RETURN ADDRESS

Registered Address & Return Address Are the Same

The registered business address of Inner Mongolia Wangyi Technology Co., Ltd. is also the designated return address for approved Doutergas returns.

Please obtain the applicable return authorization and instructions before sending a product to this address so the return can be correctly identified and processed.

14 · OFFICIAL BUSINESS INFORMATION

Inner Mongolia Wangyi Technology Co., Ltd.

Doutergas is owned and operated by Inner Mongolia Wangyi Technology Co., Ltd.

DOUTERGAS CUSTOMER CARE

Need Help With Your Delivery?

For shipping questions, tracking concerns, delayed or missing packages, damaged deliveries, or delivery-address assistance, please contact Doutergas Customer Care by email and provide your order number where applicable.