DOUTERGAS CUSTOMER CARE

Contact Us

Need assistance with a Doutergas product, an existing order, shipping, delivery, return, or refund? Contact us using the information below.

01 · GET IN TOUCH

Customer Support

For questions concerning product information, orders, payments, shipping, tracking, delivery, returns, refunds, damaged items, or other store-related matters, please contact Doutergas by email.

02 · ORDER SUPPORT

Contacting Us About an Order

If your inquiry concerns an existing order, please include sufficient information for us to identify the purchase and review your request.

03 · SHIPPING & DELIVERY

Delivery Assistance

If tracking has not updated for an extended period, an order is significantly beyond its estimated delivery period, or you have another delivery concern, please email us with your order number and available tracking information.

If tracking indicates that a package was delivered but you cannot locate it, please check the delivery area and other appropriate locations first. If the package still cannot be found, contact us so the available delivery information can be reviewed.

04 · ORDER ISSUES

Damaged, Defective or Incorrect Items

If a product arrives damaged, defective, incorrect, incomplete, or materially different from the item ordered, please email us with your order information and clear photos or videos where relevant.

After the issue has been reviewed, an appropriate replacement, refund, return, or other reasonable solution will be provided in accordance with the applicable Return & Refund Policy.

05 · RETURNS

Requesting a Return

Before sending a product back, please contact us at service@doutergas.com . Include your order number, the item you wish to return, the reason for the return, and relevant photos or videos where applicable.

Please obtain the applicable return authorization and return instructions before shipping an item. Return eligibility, return shipping responsibility, and refund processing are governed by the Doutergas Return & Refund Policy.

06 · RETURN ADDRESS

Registered & Return Address

The registered business address of Inner Mongolia Wangyi Technology Co., Ltd. is also the designated return address for approved Doutergas returns.

Please obtain the applicable return instructions before shipping an item to this address.

07 · BUSINESS INFORMATION

Doutergas Store Information

Doutergas is owned and operated by Inner Mongolia Wangyi Technology Co., Ltd.

DOUTERGAS CUSTOMER CARE

Contact Doutergas

For product questions, order assistance, shipping or delivery concerns, returns, refunds, or other store-related support, please contact us by email.